We accept refund requests under the following conditions:

• The item is defective, damaged, or not as described.
• The service provided does not meet the agreed-upon terms.
• The refund request is made within 30 days of purchase.
• Proof of purchase (receipt, invoice, or order confirmation) is provided.

Certain items or services may not be eligible for a refund, including but not limited to:

• Digital products or downloadable content.
• Subscription services after the billing period has started.
• Personalized or customized items.
• Clearance or final sale items.

To request a refund, please reach out to our support team at contact@indygoluxe.store with the following details:

• Order number
• Reason for the refund request
• Supporting evidence (if applicable)

We will review your request and notify you of our decision within 48 hours.

• If approved, refunds will be issued to the original payment method within 10 business days.
• If the payment was made via credit card, it may take additional time for your bank to process the refund.
• In cases of partial refunds, only the eligible amount will be refunded.

If you prefer, we may offer an exchange instead of a refund for eligible products. Contact us to discuss your options.

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If the issue persists, contact us at contact@indygoluxe.store.

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

For any further questions or concerns, please reach out to us at contact@indygoluxe.store.